Course Length: Five Days

Overview:

This Six Sigma class is mapped to the rigorous American Society for Quality (ASQ) certifications that exist in the Body of Knowledge (BOK).  Emphasis will be placed on the BOK that is common to both Black Belt and Green Belt classes.  ASQ uses the DMAIC model to define its core BOK, consisting of Define, Manage, Analyze, Improve and Control concepts that are crucial to successfully passing the ASQ Six Sigma test.  The following outline follows the BOK necessary to master the DMAIC methodology.

Audience:

For Professionals who are interested in obtaining Six Sigma Training for the purpose of either Certification, or applying Six Sigma concepts to a current or future employer.   It is very helpful for the individuals to have worked in a project team, or have been part of a Six Sigma organization.  If you desire to certify as a Black Belt, past experience and documented project experience is expected. 

Part I
Overview: Six Sigma and the Organization

Chapter 1 A. Six Sigma and Organizational Goals
1. Value of Six Sigma.
2. Organizational Drivers and Metrics
3. Organizational Goals and Six Sigma Projects .

Chapter 2 B. Lean Principles in the Organization
1. Lean Concepts and Tools
2. Value-Added and Non-Value-Added Activities
3. Theory of Constraints.

Chapter 3 C. Design for Six Sigma (DFSS) in the Organization
1. Quality Function Deployment (QFD) .
2. Design and Process Failure Mode and Effects Analysis
(DFMEA and PFMEA)
3. Road Maps for DFSS

Part II Six Sigma—Define

Chapter 4 A. Process Management for Projects
1. Process Elements.
2. Owners and Stakeholders
3. Identify Customers
4. Collect Customer Data
5. Analyze Customer Data
6. Translate Customer Requirements

Chapter 5 B. Project Management Basics
1. Project Charter and Problem Statement
2. Project Scope
3. Project Metrics.
4. Project Planning Tools .
5. Project Documentation. .
6. Project Risk Analysis .
7. Project Closure

Chapter 6 C. Management and Planning Tools

Chapter 7 D. Business Results for Projects
1. Process Performance.
2. Failure Mode and Effects Analysis (FMEA)

Chapter 8 E. Team Dynamics and Performance

Chapter 9 Commonly Used Define Phase Tools
Activity Network Diagrams. .
Advanced Quality Planning
Affinity Diagrams
Auditing .
Benchmarking
Brainstorming
Cause-and-Effect Diagram (Fishbone Diagram or Ishikawa
Diagram).
Check Sheets.
Customer Feedback
Failure Mode and Effects Analysis
Flowchart .
Focus Groups
Force-Field Analysis
Gantt Chart .
Graphical Charts, Control Charts, and Other Statistical Tools
Interrelationship Digraphs
Interviews
Matrix Diagram
Multivoting
Nominal Group Technique.
Prioritization Matrix
Problem Solving
Process Decision Program Chart.
Project Evaluation and Review Technique and Critical Path Method.
Quality Function Deployment .
Risk Priority Number/Matrix
Sampling Plan . .
Supplier–Inputs–Process–Outputs–Customers (SIPOC) Diagram
Tree Diagrams .

Part III Six Sigma—Measure.

Chapter 10 A. Process Analysis and Documentation
1. Process Modeling
2. Process Inputs and Outputs

Chapter 11 B. Probability and Statistics
1. Drawing Valid Statistical Conclusions
2. Central Limit Theorem and Sampling Distribution of the Mean .
3. Basic Probability Concepts .

Chapter 12 C. Collecting and Summarizing Data
1. Types of Data and Measurement Scales
2. Data Collection Methods
3. Techniques for Assuring Data Accuracy and Integrity
4. Descriptive Statistics
5. Graphical Methods

Chapter 13 D. Probability Distributions

Chapter 14 E. Measurement System Analysis

Chapter 15 F. Process Capability and Performance
1. Process Capability Studies
2. Process Performance vs. Specification
3. Process Capability Indices
4. Process Performance Indices
5. Short-Term vs. Long-Term Capability
6. Process Capability for Attributes Data

Part IV Six Sigma—Analyze

Chapter 16 A. Exploratory Data Analysis
1. Multi-Vari Studies
2. Simple Linear Correlation and Regression

Chapter 17 B. Hypothesis Testing
1. Basics.
2. Tests for Means, Variances, and Proportions
3. Paired-Comparison Tests.
4. Single-Factor Analysis of Variance (ANOVA
5. Chi Square

Part V Six Sigma—Improve and Control

Chapter 18 A. Design of Experiments (DOE)
1. Basic Terms
2. Main Effects.

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