Microsoft Lync Server End User Course
Course Length: 1/2 Day
Description
This three- hour course is designed to give end-users of
Microsoft Lync the knowledge and skills to use Lync in their
day-to- day job. instructor-led lectures and demos will be
combined with hands-on lab activities in order to gain a working
knowledge of the Lync product.
Audience
Microsoft Lync end-users.
Prerequisites
Your organization must have adopted/be planning to adopt the
Microsoft Lync Server software product at your office.
Course Outline
Unit 1: Make and answer calls
Use the tips in learned in this unit to use Microsoft® Lync™
2010 communications software to place and receive phone calls,
manage your voice mail, and collaborate over video and
conference calls. Learn about how you can contact a person from
almost anywhere you see that person’s picture. Find the person
you want to call by typing his or her name or number in the Lync
2010 search box.
• Call a contact
• Start a conference call
• Add audio to an IM conversation
• Add another person to the call
• Participate in a video call
• Use the dial pad
• Listen to voice mail
• Manage your conversations
• Forward your calls
• Pick delegates
• Set up a team-call group
Unit 2: Make presence work for you
Use these tips to help stay in touch with the people who are
important to you and those who are key to getting your work
done.
• Let people know what you’re up to
• Connect with people who are important to you
• Create groups for people you regularly get in touch with
• Track down a busy co-worker
• Keep up with your day-to-day communications
• Stop those interruptions
Unit 3: Schedule and join an online meeting
You can schedule a Microsoft® Lync™ 2010 meeting or conference
call by using the Online Meeting Add-in for Microsoft® Lync™
2010. You can also use Lync 2010 to start an unscheduled meeting
to discuss something that requires immediate attention.
IMPORTANT Lync supports both online meetings and conference
calls. One meeting request is used for both purposes.
• Schedule an online meeting or conference call
• Set meeting access and presenter options
• Start an unscheduled meeting using Meet Now
• Join a scheduled online meeting or conference call
• Join an unscheduled meeting
• Connect to meeting audio
• Invite people who don’t have Lync 2010 installed
Unit 4: Start a sharing and collaboration session
Use these tips to learn how to have impromptu online meetings
and conference calls by using Microsoft® Lync™ 2010
communications software.
• Start an unscheduled online meeting
• Start sharing activities
• Record conversations, calls, or online meetings
Unit 5: Use Lync 2010 Attendant
Microsoft® Lync™ 2010 Attendant communications software is an
integrated call-management program that allows you to
effectively manage many conversations at once by quickly
handling and routing phone calls and instant messages.
• Make and receive calls
• What to do during a call
• Manage multiple conversations
• Contacts list and groups
• How does team-call work?
• Answer calls for a response group agent
• Park calls
Unit 6: Use Lync 2010 Attendee
With Microsoft® Lync™ 2010 Attendee communications software, you
can join Microsoft® Lync™ 2010 meetings with attendee and
presenter privileges, and can also join as an authenticated
user. Attendees can participate in any communication of content
that a client with attendee or presenter privileges has.
• Get started
• Get ready for voice
• Use a webcam in a meeting
• Send an IM during the meeting
• Send video
• Request, take, and give back control
• Annotate files being presented
• Collaborate on a whiteboard
• Conduct a poll
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