ITIL v3 Service
Transition Lifecycle
Course Description:
ITIL Version 3 is comprised of five core publications: Service
Strategy, Service Design, Service Transition, Service Operations
and Continual Service Improvement, promoting alignment with the
business as well as improving operational efficiency. The
official ITILŪ v3 qualification scheme describes two streams,
the Service Lifecycle Stream and the Service Capability stream.
The Service Lifecycle stream focuses on ITIL V3 practices within
the Service Lifecycle context. The prime focus is the Lifecycle
itself as well as the use of process and practice elements used
within it.
The Service Capability stream is for those who wish to obtain an
in depth understanding of ITIL V3 processes and roles. Attention
to the Service Lifecycle is illustrated as part of the
curriculum but the primary focus is the on the process
activities, execution and use throughout the Service Lifecycle.
The ITILŪ v3 (version 3) ST (Service Transition) course is part
of the ITILŪ v3 Intermediate Lifecycle certification stream. The
course prepares candidates to take the ITILŪ v3 Service
Transition Intermediate exam as well as proving valuable
knowledge that can be implemented in the workplace.
Course and Learning Objectives:
At the end of this course, you will learn:
• Service Transition principles
• Change Management within Service Transition
• Implementation and Improvement concepts
• Service Transition Activities and Processes
• Designing supporting systems, especially the Service Portfolio
• Technology Considerations
• Management of Cultural change, risks and value
Course Approach:
Participants will learn the principles and core elements along
with the activities and technology & implementation
considerations within the Service Transition stage of the
Service Lifecycle. This lifecycle stage focuses on putting
services into operation without disruptions to the business. An
interactive approach is used combining lecture, discussion and
case study experience to prepare participants for the ITIL v3
Intermediate Service Transition certification exam as well as
providing valuable practical knowledge that can be rapidly
applied in the workplace. Quint Wellington Redwood’s integrated
case study deepens the participant’s appreciation of how ITIL
best practices can be applied in order to improve IT
performance. Practical assignments are used throughout the
course to enhance the learning experience.
Prerequisites:
An ITIL v3 Foundation certificate and preferably two years work
experience in an IT Service Management environment.
Target Audience:
CIOs, CTOs, managers, supervisory staff, team leaders,
designers, architects, planners, IT consultants, IT audit
managers and IT security managers who require a detailed
understanding of the ITIL Service Transition phase of the ITIL
core Lifecycle and the affected processes, functions and
activities and their application.
About the Examination:
Exam Format:
Multiple choice, scenario-based, gradient scored questions.
Number of Questions: 8
Pass Score: 28/40 or 70%
Exam Delivery: Online or paper based
Exam Duration: 90 minutes
Closed Book
Credits:
Upon successfully achieving the ITIL v3 Service Transition
certificate, students earn 3 credits in the ITILŪ v3
qualification scheme.
Project Management Institute –Professional Development Units (PDUs)
= 28
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