ITIL v3 Service
Strategy Lifecycle
Course Length: Three Days
Course Description:
ITIL Version 3 is comprised of five core publications: Service Strategy,
Service Design, Service Transition, Service Operations and Continual
Service Improvement, promoting alignment with the business as well as
improving operational efficiency. The official ITILŪ v3 qualification
scheme describes two streams, the Service Lifecycle Stream and the
Service Capability stream.
The Service Lifecycle stream focuses on ITIL V3 practices within the
Service Lifecycle context. The prime focus is the Lifecycle itself as
well as the use of process and practice elements used within it.
The Service Capability stream is for those who wish to obtain an in
depth understanding of ITIL V3 processes and roles. Attention to the
Service Lifecycle is illustrated as part of the curriculum but the
primary focus is the on the process activities, execution and use
throughout the Service Lifecycle.
The ITILŪ v3 (version 3) SS (Service Strategy) course is part of the
ITILŪ v3 Intermediate Lifecycle certification stream. The course
prepares candidates to take the ITILŪ v3 Service Strategy Intermediate
exam as well as proving valuable knowledge that can be implemented in
the workplace.
Course and Learning Objectives:
At the end of this course, you will learn:
• The logic of value-creation within the context of the ITIL Service
Lifecycle
• Strategic assets of an organization and their performance potential
for serving
• Formal definitions of services suitable for planning and execution
across the Service Lifecycle
• Service valuation, demand modeling, service provisioning and analysis,
and business impact analysis
• Service Portfolio Management, methods, and processes related to
service management and services
• High-level strategies for demand management that can be supported by
capabilities across the Service Lifecycle
• How Service Strategy is driven through and informed by other elements
of the Service Lifecycle
Course Approach:
Participants will learn the principles and core elements along with the
activities and technology & implementation considerations within the
Service Strategy stage of the Service Lifecycle. An interactive approach
is used combining lecture, discussion and case study experience to
prepare participants for the ITIL v3 Intermediate Service Strategy
certification exam as well as providing valuable practical knowledge
that can be rapidly applied in the workplace. Quint Wellington Redwood’s
integrated case study deepens the participant’s appreciation of how ITIL
best practices can be applied in order to improve IT performance.
Practical assignments are used throughout the course to enhance the
learning experience.
Prerequisites:
An ITIL v3 Foundation certificate and preferably two years work
experience in an IT Service Management environment.
Target Audience:
CIOs, CTOs, managers, supervisory staff, team leaders,
designers, architects, planners, IT consultants, IT audit
managers and IT security managers involved in the ongoing
management, coordination and integration of strategizing
activities within the Service Lifecycle.
About the Examination:
Exam Format:
Multiple choice, scenario-based, gradient scored questions.
Number of Questions: 8
Pass Score: 28/40 or 70%
Exam Delivery: Online or paper based
Exam Duration: 90 minutes
Closed Book
Credits:
Upon successfully achieving the ITIL v3 Service Strategy
certificate, students earn 3 credits in the ITILŪ v3
qualification scheme.
Project Management Institute –Professional Development Units (PDUs)
= 28
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