IITL v3 Service Design Lifecycle Course
Course Length: Three Days
Course Description:
ITIL Version 3 is comprised of five core publications: Service
Strategy, Service Design, Service Transition, Service Operations
and Continual Service Improvement, promoting alignment with the
business as well as improving operational efficiency. The
official ITILŪ v3 qualification scheme describes two streams,
the Service Lifecycle Stream and the Service Capability stream.
The Service Lifecycle stream focuses on ITIL V3 practices within
the Service Lifecycle context. The prime focus is the Lifecycle
itself as well as the use of process and practice elements used
within it.
The Service Capability stream is for those who wish to obtain an
in depth understanding of ITIL V3 processes and roles. Attention
to the Service Lifecycle is illustrated as part of the
curriculum but the primary focus is the on the process
activities, execution and use throughout the Service Lifecycle.
The ITILŪ v3 (version 3) SD (Service Design) course is part of
the ITILŪ v3 Intermediate Lifecycle certification stream. The
course prepares candidates to take the ITILŪ v3 Service Design
Intermediate exam as well as proving valuable knowledge that can
be implemented in the workplace.
Course and Learning Objectives:
At the end of this course, you will learn:
• Service Design principles and service composition
• Activities and techniques within Requirements Engineering
• Functional roles analysis and use of the RACI matrix
• The types of tools that would benefit Service Design
• Activities and techniques associated with Application
Management
• Designing supporting systems, especially the Service Portfolio
• Business Service Management (BSM) and Service Oriented
Architecture (SOA) principles
Course Approach:
Participants will learn the principles and core elements along
with the activities and technology & implementation
considerations within the Service Design stage of the Service
Lifecycle. This lifecycle stage focuses on enabling Service
Delivery by designing services in-line with the Service
Strategy. An interactive approach is used combining lecture,
discussion and case study experience to prepare participants for
the ITIL v3 Intermediate Service Design certification exam as
well as providing valuable practical knowledge that can be
rapidly applied in the workplace. Quint Wellington Redwood’s
integrated case study deepens the participant’s appreciation of
how ITIL best practices can be applied in order to improve IT
performance. Practical assignments are used throughout the
course to enhance the learning experience.
Prerequisites:
An ITIL v3 Foundation certificate and preferably two years work
experience in an IT Service Management environment.
Target Audience:
CIOs, CTOs, managers, supervisory staff, team leaders,
designers, architects, planners, IT consultants, IT audit
managers and IT security managers who require a detailed
understanding of the ITIL Service Design phase of the Lifecycle
and the affected processes, functions and activities and their
application
About the Examination:
Exam Format:
Multiple choice, scenario-based, gradient scored questions.
Number of Questions: 8
Pass Score: 28/40 or 70%
Exam Delivery: Online or paper based
Exam Duration: 90 minutes
Closed Book
Credits:
Upon successfully achieving the ITIL v3 Service Design
certificate, students earn 3 credits in the ITILŪ v3
qualification scheme.
Project Management Institute –Professional Development Units (PDUs)
= 28
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