CompTIA Healthcare IT Technician
Course Length: Three Days
Audience
The typical student for this course is an experienced IT
professional in a role such as desktop support technician,
network administrator, systems administrator, or database
administrator, who is looking for opportunities within the
Healthcare industry or may already be working within the
Healthcare industry. This student wants to prove they have the
knowledge and skills required to implement, deploy, and support
Health IT systems though certification.
Prerequisites
While there are no strict prerequisites, CompTIA intends the
Healthcare IT Technician to serve as an add-on to the CompTIA®
A+® certification.
Students should have experience and comfort with the following
concepts and tasks:
• Computer and networking terminology.
• The functional components of a computer and a network (both
wired and wireless).
• Installing and troubleshooting Windows XP and Windows 7.
• Installing and troubleshooting software, hardware, and
networking components.
• Working with computer peripherals.
• Setting up, maintaining, and troubleshooting mobile devices.
• Computer and network security best practices.
An introductory course in a Windows operating system, or
equivalent skills and knowledge, is required. Recommended
Courses include:
• Microsoft® Windows 7: Basic
Recommended courses (or the equivalent certifications):
• CompTIA® A+® Certification: A Comprehensive Approach for All
2009 Exam Objectives (Windows 7) is strongly recommended.
• CompTIA® Security+® (Exam SY0-301) and CompTIA Network+ (Exam
N10-004) will also be helpful.
Course Objectives
Upon successful completion of this course, students will be
able to:
• define and describe concepts and terminology that are
fundamental to your understanding of the use of IT in a
healthcare environment.
• describe the medical environment including its organization,
stakeholders, and the most significant technologies.
• leverage core medical concepts to describe the use of IT in
the medical workplace.
• review the essential elements of computing including hardware,
software, networking, and change control.
• review tools and techniques for solving IT problems in the
medical workplace.
• integrate security best practices into your daily Healthcare
IT workflow.
Course Outline
Lesson 1: Healthcare IT Fundamentals
Topic 1A: Core Concepts in Healthcare IT
Topic 1B: EMR/EHR Issues
Topic 1C: Regulations, Standards & Stakeholders
Topic 1D: HIPAA Controls and Compliance
Lesson 2: The Medical Environment
Topic 2A: Healthcare Organizations
Topic 2B: Medical Terminology, Equipment, & Software
Topic 2C: Medical Coding and Billing
Topic 2D: Medical Computer Interfaces
Lesson 3: Using IT in the Medical Workplace
Topic 3A: Roles and Responsibilities
Topic 3B: Manage Communication & Ethics Issues
Topic 3C: Manage Legal Issues
Topic 3D: EHR/EMR Technologies
Topic 3E: Manage Medical Document Imaging
Topic 3F: Manage Sanitation
Topic 3G: Handle and Dispose of PHI
Lesson 4: Healthcare IT Technical Components
Topic 4A: Computing Essentials
Topic 4B: Networking
Topic 4C: Manage Servers & Software
Topic 4D: Install Hardware
Topic 4E: Implement Change Control
Lesson 5: Solving IT Problems
Topic 5A: Set up a Workstation
Topic 5B: Provide Day-to-day Support
Topic 5C: Troubleshoot Medical IT Issues
Topic 5D: Implement an EMR/EHR System
Lesson 6: Security
Topic 6A: Manage Physical & Logical Security
Topic 6B: Remote Access
Topic 6C: Manage Wireless Security
Topic 6D: Perform Backups and Disaster Recovery
Topic 6E: Implement Security Best Practices & Threat Mitigation
Techniques
Appendix A: Objectives Mapping
Appendix B: CompTIA Acronyms
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