ITIL v3 Managing Across the Lifecycle

Course Length: Five Days

INTRODUCTION:

This 5 day course focuses on business management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle.  The Managing Across the Lifecycle Certificate is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management recognition.

AUDIENCE:

CIO, Senior IT Managers, IT Managers and IT professionals who require business and management level understanding of the ITIL v3 core Lifecycle and how implementation enhances the quality of IT service provision within an organization.  This course is also for those individuals seeking:

  •  ITIL Expert certification in IT Service Management
  • Progress toward the ITIL Master in IT Service Management

LEARNING OBJECTIVES:

            At the end of this 5 day course, the student will gain competencies and prepare to:

  • Introduction to IT Service Management business and managerial issues
  • Managing the planning and implementation of IT Service Management
  • Management of Strategic  Change
  • Risk Management
  • Understanding organizational challenges
  • Service Assessment
  • Understanding Organizational Challenges
  • Service Assessment
  • Understanding Complementary Industry Guidance

EXAM

The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
Exam duration is a maximum 90 minutes for all candidates. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Pass score is 28/40 or 70%. Distinction pass score is under consideration at this time.

PREREQUISITIES:

Students should hold the ITIL Foundation Certificate in IT Service Management (2 credits from the v3 Foundation or v2 Foundation and Bridge Certificate) and have already obtained 15 credits for a total of 17 credits as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications.

COURSE OUTLINE:

This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices and includes:

    • Introduction to IT Service Management
    • Business ; Managerial Issues
    • Managing the Planning and Implementation of IT Service Management
    • Management of Strategic Change
    • Risk Management
    • Managerial Functions
    • Understanding Organizational Challenges
    • Lifecycle Project Assessment
    • Understanding Complementary Industry Guidance

One Campbell Plaza, Suite 2B
St. Louis, MO 63139
Phone: (314) 644-6400
Fax: (314) 644-3670
www.premier-ks.com